How to return money from Aliexpress: if the goods are defective, the order did not come, the goods are not available?

by Hochzeit. - Oct 25, 2017

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Unpacking the parcel is a very pleasant and at the same time an exciting point, because there are cases when the purchased thing is completely or in part that does not meet the stated customers of the characteristics. Also, the careless attitude of some email employees negatively affects the appearance of the goods. What to do in such cases? Answer to this question, you will find below.

Contents.

How to return money from Aliexpress if a bad quality product?

Everyone has long been known that on the site Aliexpressthere is a very strict system called "Buyer's Protection". If you have not received your parcel in a timely manner, it is usually given to delivery 60 days, or the product has come poor quality or at all the goods does not correspond to the description, you are entitled to open a dispute. How to do it correctly, whatever to harm yourself, we will understand below.
When it is detected that the goods came defective or poor quality, boldly go to your personal account in the "All Orders" section and open the dispute:

When you click "Open Spore", you will ask you to confirm your action again.

When you press the Open Dispute button again, a new tab will pop up, where you can request a refund:

only on refund
to refund cash and your parcel

What point to choose, solve exclusively to you, however, you do not need to forget that when you press the second option "Return of goods and money", you will have to return to the postal design and send the sending to the seller at your own expense, so it is more expedient to choose the first option where the refund is not required goods.
Next, you will be asked to tell you more about the problem in which you decide to return the goods and choose a preferred way to solve the conflict. Specify that you received the goods as shown below:

In the "Problems" list, specify the most accurate problem:

Further, depending on the problem chosen, you will be asked to more specifically describe that with this product is not so. Also, do not forget in detail in English to state that you have received a product of very poor quality, which it is and uploading several photos, where product defects are clearly expressed.

In addition, it is allowed to add a video where the received parcel will be removed.

How to return money from Aliexpress if I didn't like the order, did not fit in size?

Often buyers of the site Aliexpress Faced with such a problem as the goods do not correspond to the declared characteristics (the length of the sleeves or the product itself is less or more, not matching color or size). This is unlikely to please the buyer, so in this case, you should open a dispute and make a request for the return of funds in full or partial amount.
To do this, go to your personal account, go to the "All Orders" section, select the desired product and click "Open Spore".

At first you will be asked to indicate:

whether you want to get back only your money - "Return only"
want to get back money and return the parcel received to the buyer, with all the costs of sending you take on - "Return of goods and money"

Everyone understands that sending goods using a postal service is worth a rather big money and often this amount exceeds the cost of the parcel itself, so many choose the first point "Return only".

Next, it should be detailed to tell about the problem on which you decide to return, and about the method of solving this problem. Answer all items specified to open a dispute.

Specify that you received the goods. Select a problem due to which you open the dispute.

If the goods do not comply with the declared description, then more specifically specify what is not compliance.

Then specify the amount of the return, it cannot be greater than the cost of the goods, and also write significant evidence in English, which will confirm your selected reason for the opening of the dispute.

Do not forget to download multiple photos and / or video, indicating that the goods are not suitable in size. In the end, press the Orange "Send" button.

How to return money from Aliexpress if the goods did not come?

It rarely happens that even by paying for the parcel and waiting for as many as 60 days, the parcel does not reach the addressee. Preferably, this is not a seller's locality, because he has a confirmation document - a check indicating sending. In most cases, this is the wines of the postal service that lost it (parcel) during transportation. Despite this, Aliexpressready to return to you the spent amount, only for this should be a dispute. What actions should be taken for this, indicated below.
Go to your personal account and in the "All Orders" section, select the product that did not come and click "Open Spore". Next, click "Only Return", since the second item "Return of Goods and Money" does not suit you:

After that, it is worth telling why you decided to open a dispute. In your case, the reason is "not getting a product":

Select in the list one of the problems you think why the parcel did not reach you:

Also indicate the amount of return and once again in English describe the reason you need to return money to you.

You can not provide photos and video of goods, as it has not yet received it. In the end, press the Orange "Send" button.

How to return a part of money with Aliexpress Cashback?

Site Aliexpressallows its users not only to save significantly, buying high-quality goods at very affordable prices, but also getting back of the money spent back. This principle of refund is called Cashback. You register on a special service, with the help of it buy any product on Aliexpress, After confirming the parcel, you get to your account Cashback.
At the moment there are several reliable and demanded services that provide refund for the purchase of goods in online stores.

Here are the most popular:

The main condition for all these services is that only registered Users can return part of interest from their purchases. After payment of the goods in a couple of minutes you can go to your personal account and learn what amount will be returned to you after confirming the receipt of the goods. The accumulated money is easy to print on the card, e-wallets, and some sites do not take interest for this procedure.

How to return money from Aliexpress if the dispute is closed?

Most recently site developers Aliexpressrevised the procedure for opening a dispute. Now, even if the order confirmation time has already expired, you have exactly fifteen days to open a dispute. Such an innovation gives many advantages.
First, if the parcel did not reach the buyer for 60 days and the customer did not extend the protection time, and the confirmation time was expired, he has time to open a dispute and return money for non-receipt of the goods.
Secondly, customers have exactly 15 days after confirming the receipt of the goods in order to detect various defects in the product, find out, corresponds to the goods declared characteristics, see the quality of the goods.
If during this time something happens to the product obtained, boldly go to your personal account on the site Aliacpress, In the "All Orders" section, find this product and open the dispute.

Open the dispute you can:

if the confirmation time has expired

if you confirmed the receipt of goods

After clicking "Open Spore", follow the actions that have been described above in this article.

How to contact the administration to returned the money?

Aliexpress is a kind of platform on which the uncountable number of different online stores is posted. Myself Aliexpressnothing sells anything, he is an intermediary between sellers and customers. In the event of conflicts and problems between them, it is an arbitration judge and helps resolve the dispute.
If you have any problems or you can't agree with the seller, do not know how to return your money back, contact the site administration Aliexpress.

Contact the site administration is possible:

Write a letter to email (dispute@aliexpress.com, complaint@aliexpress.com).
go into their chat by link. By choosing the desired category, write what happened. Communication is carried out exclusively in English.

Aliexpressmake everything to help you and solve the conflict in your favor.