Aliexpress decision, aliexpress solutions details. What if I do not agree with the decision of Aliexpress?
Conflicts between the consumer and the merchant on Aliexpressthere are quite often found. In cases, if both parties do not go on concessions Alitakes over the impartial verdict. Today's article will be devoted to the details of the decision. Aliexpress.
Contents.
Where to see the details of Aliexpress solutions?
Details Solutions Aliexpresslocated in the Personal Account on the site.
To get acquainted with it, do the following:
- go to My Aliexpress;
- in the menu bar, click on "My Orders";
- in the menu on the left, click on "Returns and Disputes";
- in the list of disputed goods, find it, the information about the details of which, you are interested in, click "View Data";
- in a new window, you will see the results of the dispute, and by srolling the page down, correspondence with the merchant, if it was;
- in the column with the decision Aliexpressthere is a blue color button "Spread Details", click on it;
- the window that opens will be displayed all information on the conduct and solving the administration of your dispute.
Prompt. All text is written in English to translate it, just copy and use the translator, for example "Google Translator".
ALLEXPRESS decision only refund
This verdict will satisfy many buyers, since nothing is required of you anymore. During 3 to 15 banking days (excluding weekends), money will be paid in full. For example, if you bought a wallet for 4 dollars, you will be returned to them. Returns are made to the account from which the order was made. If your account is decorated in rubles or, for example, in the hryvnia, then the amount in the desired currency will return. It will be converted according to the dollar rate at the time of enrollment on your account.
ALLEXPRESS decision no refund and no compensation
Perhaps this is the most unpleasant solution of the mediators. Aliexpressthat can only be. Especially if the parcel did not reach or came with a concrete marriage. This verdict means that no one will return money for the goods, and the goods will remain with you.
Solving Aliexpress Return of goods and money, what does this mean?
Another not quite a pleasant solution for consumers site shopping. It denotes that Aliexpressreturn money spent on the goods, but you, in turn, are obliged to send a merchant who did not approach the goods. Return of the order to the seller consumer carries out exclusively at his own expense. Sending the parcel to China is worth a decent money. Alas, this is a rule of shopping site and cannot be done. Even if the merchant is to blame himself and deliberately sent you a marriage or not that size, to reimburse him to send back to China he will not. Therefore, it is worth always remembering this moment, making orders in this mass market.
How to cancel the solution of Aliexpress?
Cancel the final decision you will not succeed, but in the current version of the siteYou have the opportunity to apply for an appeal. Please note that it is possible only for 7 days, then this feature will be inaccessible for you.
If you are not satisfied with the resolution of the dispute, then you need to click on the "Apply" button. It is in the details of the dispute.
Next, the dialog box opens in which you need to put a check mark on the fact that you are not satisfied with the solution Aliexpress. Then in the field as accurately describe the reason for its discontent. Send a request.
After that, your application will be on consideration. Perhaps you are lucky, and the mediators will satisfy your request.
How to accelerate the decision of Aliexpress?
In previous versions of the shopping site from consumers shopping ground There was an opportunity to speed up the attraction of mediators and, therefore, the verdict itself on the resolution of the situation. To do this, a special button has been provided. In the current version, the "Exceit Spore" button can no longer find. Command Aliexpresslet's start resolving your conflict only 7 days after the opening of the dispute, if during this time you will not come to consensus with the merchant. Therefore, you will not work up the solution, you need to gain patience.
At the end, I want to give a few tips:
- Made accurately describe the cause of the conflict.
- Be polite. Even if you are sad that the seller does not make concessions, although it is to blame himself, it is not necessary to use abnormative vocabulary, as well as write on emotions.
- Provide as much evidence as possible that the goods are spoiled. Attach photos, and better video. Remove each unpacking of the parcel. Then you will have reinforced concrete arguments and as a result of a closed dispute in your favor.
