Aliexpress Buyer Protection: Customer Protection Aliexpress
Finding on the main page of the site Aliexpress, immediately in the eye the inscription " Buyer protection". What she represents and for what it is intended for, we'll figure it out in detail in this article.
Contents.
What does the buyer's defense of AlExpress (Buyer Protection)
«Buyer protection"This is a specially designed program that protects buyers from the start of purchase before it is received.
Its principle is as follows:
- The buyer makes a purchase and pays for it.
- Money do not come to the seller, but remain to protect and preserve the site Aliexpress.
- The buyer receives the parcel and confirms its receipt.
- After confirming the receipt of the goods, the money goes to the seller's account.
However, buying goods in the World Wide Web, there are occasional incident cases, in which the seller is not to blame.
In such cases, the "Protection of the Buyer" also comes to customer assistance, which guarantees:
- full return the amount spent during the non-treatment of goods on time;
- full or partial refund With the right to leave the parcel if the goods do not comply with the description presented on the seller page.
how does the buyer's defense on AlExpress work
Return money spent for the goods purchased on the trading platform Aliexpressmay be in the following cases:
- If the goods did not reach the destination at the specified time.
As soon as the seller sends the parcel to the specified client address, the time of time begins, which is intended for delivery. The maximum delivery time for each country is varied. For residents of the Russian Federation, it is 90 days, for Brazil - 120 days, for citizens of European countries - 60 days. However, very often sellers indicate not the amount of days, but a little less. In the event that the delivery time went to an end, and the parcel did not reach you, immediately refer to the seller to extend it, but to exceed the maximum number of days neither the seller or the buyer is not possible. Otherwise, open the dispute and return your blood.
You will not succeed in returning the full cost of parcel, if:
- an invalid delivery address was listed
- the order did not come for such reasons that the seller was not subject to (the goods were detained by the customs; due to the catastrophe associated with natural phenomena)
- unauthorized payment was performed (bought goods not through the site Aliexpress, and transferred money directly to the seller's account)
Open a dispute to return the full cost of money is possible until the "buyer's protection" is closed, as well as within 15 days after its closure.
2. The arrived product does not correspond to the parameters described on the page of the seller, or it is broken, or came in an improper condition.
In such a situation, you also have the right to demand the return of the full or partial cost of goods. At first, you can contact the seller directly and indicate the reason for your discontent. If you do not achieve a peaceful solution, open the dispute on the order page and be sure to attach good evidence not to match the goods or its defects.
3. The goods turned out to be a fake, not the original, as stated in the seller's online store.
The original brand goods sellers provide the service "Authentication" service, according to which the one hundred percent authenticity of the goods is guaranteed. If you purchased a product with this note, and it was imitation of the original, you are entitled to demand back money. During the opening of the dispute, you need to provide the arbitration of the site. Aliexpressweighing arguments confirming the fact that the came the goods turned out to be deceived. Submit an application for compensation for the full purchase price possible until the end of the order is closed, as well as for 15 days after the order is closed.
Where to see the buyer's defense to Aliexpress
Browse the buyer's protection The customer can only on the site itself Aliexpress. To do this, log in to your personal account in the "My Orders" section:
Next, find the right item and click on the inscription "More details":
A new tab will open, which contains detailed information about what date the parcel must come. The delivery date of the parcel is "buyer protection".
Also on this page are the buttons:
- One button allows open dispute, if product not came or came with marriage;
- Second button confirms obtaining products.
How many days will the buyer's defense
Each seller submitted on the site Aliexpress, guarantees its customers a timely delivery of goods. If this does not happen, the buyer has the right to demand the return of the amount spent.
On the site Aliexpressact warranty frames. The maximum time is 60 daysHowever, for some countries, these warranty frameworks are increased. For example, for Russia, the delivery time of goods should not exceed 90 days, for Brazil 120 days.
After the end of the buyer's protection, the buyer has even 15 days to return money when the goods are not received or when receiving the goods of improper quality.
How to extend the buyer's defense
Despite the fact that on the site Aliexpressfor the delivery of goods, there are "Warranty Frames", most sellers when sending goods indicate the smallest number of days to deliver the parcel. If you have noticed that the buyer's protection time comes to an end, and the parcels do not yet see, you have the full right to extend the defense life. To do this, go through your personal account in "My Orders":
After that, find the product for which you want to extend the time and click on the word "Read more":
Then in the order details in subparagraph "Reminder", go to the number 2 and click on the blue inscription "here".
After a few seconds, you will appear on the screen, where it is reported that the progress of order protection will occur only if the seller approves it. The bottom is located in which it is recommended to fit the desired number of days to extend. The term you can choose any of a few days to several weeks. Then click on the "Send" button.
After sending the application from the seller there is exactly two days to approve or reject your application. With a positive outcome, you will be notified by e-mail, with a negative one - it is recommended to open a dispute.
Aliexpress seller extended the buyer's defense, why
When the buyer's protection expires, not only the buyer, but the seller has the right to extend it. Some customers are welcome to such an outcome, some are not.
Does this seller only so that you have time to receive the parcel and you would not cover the order and did not require the return of money back.
However, if you do not agree with the extension of order protection by the seller and / or the seller extended the protection time on a very long time interval (for another month - two), and the track number is not tracked, then you can open a dispute without waiting for the end of the buyer's protection. For the opening of the dispute, make sure that the seller extended the defense without notifying you and the track number is not tracked.
Buyer's defense is a very significant service that protects buyers from fraudsters.
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